Privacy Policy

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Purchasing a custom-made dental appliance from Impress Dental Lab is different from buying an off-the-shelf product. Each appliance is handcrafted based on the dental impression you provide—not a direct scan of your mouth. If your appliance doesn’t fit properly, it’s likely due to an inaccurate impression rather than a flaw in craftsmanship. We’re committed to working with you to ensure your satisfaction and take pride in delivering high-quality dental products.

Due to hygiene standards, custom-made dental appliances are non-refundable. However, we do everything we can to make sure you’re happy with your experience.
If your completed appliance doesn’t fit, you’re eligible to retake your impression once at no charge, and we’ll remake your device. To qualify:

*The original appliance must be returned within 30 days of receipt.
*It must show no signs of wear or damage.

If you cancel your order during the impression process, you’ll receive a full refund minus:

*The impression kit fee ($30)
*Delivery charges
*Any payment plan or credit card surcharges

For accessories (non-custom items), returns must be received unused within 30 days of purchase. After inspection, a 10% restocking fee and shipping charges will be deducted from your refund. Refunds are issued to the original payment method.

If your appliance isn’t fitting quite right, don’t worry—we offer free adjustments within our 30-day warranty. Just email us at support@impressdentallab.com to get started.
Our warranty covers:

*Adjustments
*Breaks, cracks, or fractures
*Partial denture tooth loss

We do not cover issues due to:

*Loss
*Discoloration
*Normal wear
*Neglect or abuse
*Hypersensitivity

To return your product, mail it to:

Impress Dental Lab 2719 State Highway 71 Quinton, OK 74561

You are responsible for return shipping costs. For higher-value items, we recommend using a trackable shipping service or purchasing insurance. Be sure to include a packing slip with your name, order number, and reason for return.

By purchasing, you agree that all warranties, returns, and credits are at the sole discretion of Impress Dental Lab, and total liability is limited to the purchase amount.

You confirm that you’ve consulted with a dentist prior to using these products. You acknowledge that Impress Dental Lab and its employees are not dentists or physicians, and you accept full responsibility for the use of these products, thereby indemnifying Impress Dental Lab from any damages or injuries related to their use.

All orders are processed and dispatched within 1 business day. Please note that we do not ship orders during weekends. Delivery times for your impression kit depend on your selected shipping method and location, but most kits arrive within a few days.
Once your shipment is on its way, a tracking number will be sent to the email address you provided. During peak seasons or holidays, delivery times may be delayed. While we strive for prompt service, delivery times are not guaranteed—thank you for your understanding.

Most custom-made dental appliances are completed and delivered within 3 to 4 weeks. In rare cases, technical issues or shipping delays may extend this timeframe slightly.

Your impression kit includes a pre-paid return shipping label. After completing your impressions, simply attach the label to the original Impress Dental Lab box and drop it off at your local mailbox or post office.

Please note that exact delivery dates cannot be guaranteed, and orders cannot be canceled due to delays in shipping or production. We’re committed to keeping you informed and delivering your custom appliance as quickly as possible.

Contact us at Admin@impressdentallab.com for questions related to refunds and returns.