Last updated: January 2026

Welcome to Impress Dental Lab (“Impress Dental Lab,” “we,” “our,” or “us”). By accessing our website, purchasing an impression kit, or ordering a custom dental appliance, you agree to the following Terms & Conditions. These terms form a binding agreement between you and Impress Dental Lab.

By using our website or placing an order, you confirm that you:

• Are at least 18 years old
• Are purchasing for personal use
• Will provide accurate information when completing your order
• Understand that our products are not medical devices and are not intended to diagnose, treat, or cure any condition

We reserve the right to refuse service, cancel orders, or disable accounts at our discretion.

Impress Dental Lab sells direct‑to‑consumer custom dental appliances, including:

• Snap‑on veneers
• Partial dentures
• Mouthguards and nightguards
• Other custom dental devices

These products are cosmetic or comfort‑based and are not substitutes for professional dental care.

Each appliance is handcrafted based on the impression you provide. Because impressions are consumer‑made, the accuracy of your impression directly affects the fit of your appliance.

Impress Dental Lab is not responsible for fit issues caused by:

• Distorted or inaccurate impressions
• Incorrect bite registration
• Failure to follow impression instructions

We do, however, offer remake options as outlined in our Refund & Warranty Policy.

• Payment is due at checkout.
• We accept major credit cards and approved payment plans.
• Payment plan or credit card surcharges are non‑refundable.

Orders may be canceled only before your appliance enters production.

If canceled during the impression process, refunds will be issued minus:

• $30 impression kit fee
• Delivery charges
• Any payment plan or credit card surcharges

Once production begins, cancellations are not permitted.

Our full Refund & Warranty Policy applies to all purchases. Key points include:

• Non‑refundable due to hygiene and custom fabrication.
• Eligible for one free impression retake and one free remake if the appliance does not fit.
• Original appliance must be returned within 30 days, unused and undamaged.

• Must be unused and returned within 30 days.
• Subject to a 10% restocking fee and shipping deductions.

• Adjustments
• Breaks, cracks, fractures
• Partial denture tooth loss

• Loss or theft
• Discoloration
• Normal wear
• Neglect or abuse
• Hypersensitivity or personal discomfort unrelated to fit

All warranties, returns, and credits are at the sole discretion of Impress Dental Lab.

• Orders ship within 1 business day.
• No weekend shipping.
• Tracking information is emailed once shipped.

• Delivered based on your selected shipping method.
• Most kits arrive within a few days.
• A pre‑paid return label is included for sending impressions back.

• Typical turnaround: 2–3 weeks after receiving impressions.
• Delays may occur due to shipping, holidays, or technical issues.

Exact delivery dates cannot be guaranteed. Orders cannot be canceled due to:

• Shipping delays
• Carrier issues
• Production delays

To return an appliance or accessory, mail it to:

Impress Dental Lab   2719 State Highway 71 Quinton, OK 74561

Customers are responsible for return shipping costs. We recommend using a trackable or insured service for high‑value items.

Include a packing slip with:

• Your name
• Order number
• Reason for return

All content on our website—including text, images, logos, product descriptions, and digital assets—is the property of Impress Dental Lab.

You may not:

• Copy, reproduce, or distribute our content
• Use our branding without permission
• Modify or adapt our materials for resale or marketing

Use of our website is limited to legitimate ordering and informational purposes.

You agree not to engage in:

• Unlawful activity
• Uploading harmful files or malware
• Harassment, hate speech, or abusive behavior
• Spam or unauthorized advertising
• Attempts to interfere with website functionality

Violation may result in account suspension or legal action.

By purchasing, you acknowledge:

• Impress Dental Lab is not a dental office.
• Our products are not medical devices.
• Our employees are not dentists or physicians.
• You are responsible for determining whether these products are appropriate for your personal use.
• You accept full responsibility for the use of these products.
• You indemnify Impress Dental Lab from any damages or injuries related to their use.

Our total liability is limited to the purchase amount.

We strive to provide accurate, up‑to‑date information. However:

• Pricing may change without notice
• Product descriptions may be updated
• Website errors or downtime may occur

We are not liable for losses resulting from website inaccuracies or outages.

We may update these Terms & Conditions at any time. Updates will be posted with a new “Last updated” date. Continued use of our website constitutes acceptance of updated terms.

For questions about these Terms & Conditions:

📧 Admin@impressdentallab.com   📧 support@impressdentallab.com

Common items in a terms and conditions agreement allow you to:

• Withdraw and cancel services, and make financial transactions.
• Manage customer expectations, such as liability for information errors or website downtime.
• Explain your copyright rules, such as attribution, adaptation, commercial or non-commercial use, etc.
• Set rules for user behavior, like forbidding unlawful behavior, hate speech, bullying, promotions, spam, etc.
• Disable user accounts.
• Write down any other terms or conditions that protect you or your audience.